Refund, Returns & Exchange Policy

Thank you for shopping with Andara Lovers! We deeply value your trust and strive to provide clarity and confidence in your experience with our Andara products.

Please review our policy carefully to understand your rights and responsibilities regarding refunds, returns, and exchanges.

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Key Highlights:

• All sales are final, except for defective or damaged items.
• 30-day return window for eligible items.
• Return shipping costs are the customer’s responsibility.
• Due to their unique properties, Andaras are non-refundable for reasons other than defects or damage.

For further details, please read the complete policy terms below.

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About Andara Products

Andaras are unique, energetic creations with distinctive characteristics. Before purchasing, please keep the following in mind:

• Unique Nature: Andaras are raw, unpolished, and glass-like, often featuring sharp edges. Please handle them with care.
• Fragility: While we package items carefully, Andaras may chip or break during transit. In such cases, we offer a replacement, store credit, or a refund. Return shipping costs are the buyer's responsibility.
• Dynamic Properties: Andaras may evolve in appearance (e.g., color, shape) over time, which is a natural and uncontrollable phenomenon.
• Appearance Variability: Lighting conditions may affect how Andaras look in photographs versus in person.

Important:  Please purchase Andaras only if you feel a strong connection to them. If unsure, we encourage you to reconsider your purchase before completing the transaction.

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'Refund, Returns & Exchange Terms'

1. Refund & Return Period

You may request a return or refund within 30 days of purchase. Unfortunately, we cannot process requests beyond this period.

2. Change of Mind

Refunds or exchanges for change of mind are not available due to the unique nature of Andaras. Please ensure confidence in your choice before purchasing.

3. Refunds and Exchanges

Refunds or exchanges are only offered for defective or damaged items. To initiate the process, email us at admin@andaralovers.com and ship the item to:

Andara Lovers
10 Mungo Place,
Southport, Queensland, Australia 4215

4. Non-Returnable Items

The following cannot be returned or refunded: • Gift cards • Personal care items (e.g., products that contact the skin)

5. Proof of Purchase

A receipt or proof of purchase is required for any return.

6. Partial Refunds

Partial refunds may apply if:

• The item shows signs of use.
• The item is damaged or missing parts due to reasons not attributable to us.
• The item is returned more than 30 days after delivery.

7. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection via email. Approved refunds will be processed to your original payment method within a specified timeframe. 8. Late or Missing Refunds If you haven’t received a refund:

1. Check your bank account.
2. Contact your credit card provider, as processing delays may occur.
3. Reach out to your bank for further clarification.

If the issue persists, email us at admin@andaralovers.com for assistance.

8. Sale Items

Only regular-priced items are eligible for refunds. Sale items are final and non-refundable.

9. Return Shipping

Return shipping costs are the buyer’s responsibility and non-refundable. For valuable items, we recommend:

• Using a trackable shipping service.
• Purchasing shipping insurance to protect against transit issues.

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Special Note on Andaras

Due to their unique and energetic properties, all Andara sales are final, except for defective or damaged items. We strongly encourage you to align with your selected piece before purchase to ensure it resonates with your needs and intentions.

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Contact Us

For further inquiries or assistance, please email us at admin@andaralovers.com. We are here to support you throughout your Andara journey.